A marketing start-up to support other start-ups and small / midsized business with their marketing startegy and operations.Committed to your growth through solid perfomance and partnership.We would love an oppurtunity to further scale your business's potential and write your mega success story.

Get In Touch

Chatbots Use

Chatbots are an innovative way to personalize your customer’s experience. You can be more accessible to users, especially when they have a specific question regarding their product or service search. For example, as a customer is viewing your website and needs to know a specific detail about product customization, chatbots are a way to acquire that information. If this is not available, the customer journey is interrupted and may result in them bouncing off their website/journey.

Chatbots are also a way to acquire information pertaining to the consumers such as their preferences or satisfaction with the product. With the world moving into a cookie-less world, preference data and first-party data become important. Chatbots are one of the channels to obtain this information and help personalize the experience for the customer.

Sites such as Shopify allow you to set up a Chatbot channel on your site. If you are starting an e-commerce store or site, you can easily develop it on sites such as Shopify, Squarespace, GoDaddy, and Wix, without any coding experience. Shopify also allows you to set up Chatbot functionality. Data from Chatbot is collected regularly and shared with the administrator.

Since chatbots are automated, one of their current limitations is they have limited responses and may not be able to answer multi-part questions or require a prescriptive response.